Sometimes the Kaspersky users come across an issue in accessing this application as users are not able to update this antivirus. They come across an error that shows your computer is at risk and blacklist of your license is corrupted now. This way banner of antivirus turns red when this error message shows on the screen.
However, with the help of Kaspersky Support Ireland team, all the errors are fixed immediately as they have better understanding of techniques to fix a situation. Follow these given steps to fix this problematic situation else you can take help from experts if required.
Directions to follow:
If you have already turned on your PC then go to “Start” menu on your computer’s screen and next open Kaspersky software. Once you open its interface you have to press on “Settings” that is visible on the right side of screen and then you have to press on “Advanced Settings” from left and after that you have to click on “Self-defense” option. Now you have to uncheck the mark that you can see just next “Enable self defense” and after that you have to click on “OK” button.
From your hard drive you have to go to “C:\ProgramData\KasperskyLab\AVP11\Bases” and a file name“blst2-0607g.xml”, and then you have to right click in order to delete it.
Next, you have to turn on hidden folders option and you’ll be able to see “Classic view” option and there you have to press on folder options and next go to “View” tab. After that, you have to check mark an option “show hidden file and folders” and then press on “Okay”.
Once you do so, you need to re-open Kaspersky antivirus application and then check mark on “My Update Centre” from left side of its interface. Next, you have to click on “Start Update” and this it will start receiving fresh updates and you won’t see this error again.
In case, you need help then make a call on Kaspersky Customer Support Number to connect with an expert 1-800-921-785.
